FAQ

If you order 2 pieces or more, you will receive 20% discount on the entire order!

Yes! Most promotions can generally be combined! However, please note that special promotions or similar may sometimes not be combinable or may be adjusted for a certain period of time.

Yes! If you have a voucher code, just enter it at checkout!

Depending on your address and the design you choose, delivery will take approximately 5 working days . If you have ordered a custom label , delivery will take approximately 7 working days .

We ship all our products with Österreichische Post AG.

We apologize if your order takes longer than the expected 5 (or 7) working days. Please send us an email to info@laybel.at with your order number and we will take care of it as soon as possible!

You can find details about our shipping costs here.

Please contact us as soon as possible! To do so, send us an email with your order number and a photo of the damage to info@laybel.at or use our contact form .

The colors are applied one after the other in layers. In order to represent all the colors in the different exposures, this "layered" or "wave-like" effect occurs in your image. This enables the high level of detail and the unique look of your layer!

Due to the extremely high level of detail in our images, these threads sometimes appear in some places due to the constant movement of the print head.

The tiny threads, which are as thin as hair, are largely removed by us during post-processing.

Of course, depending on the design, the format of the design is also different.

We decided to use the format or size that best suits the respective design.

This way we can ensure that no details are lost! (It's not just the size that matters)

You can either send us your desired design in advance via our contact form or by email to info@laybel.at or upload it directly when you place your order using the upload button.

In short: Yes! Send us your desired design via our contact form or to info@laybel.at and we will send you the pre-made laybel from our design software within a few working days! You can also take a look at the laybels already made by our community beforehand :).

Yes. We do not charge you for your request. However, we ask that you send us the images that you really want! We reserve the right to charge a fee for excessive use or spam, etc.

Please note: We will send you a PRELIMINARY result! During production, deviations may occur! A finished image in your hand looks different than a digital one on the screen ;).

If you have any problems, please contact us immediately! You can find more information in our terms and conditions .

Our pictures are very stable and can withstand a lot! Unfortunately, heat is not one of them 🔥. DO NOT place them in warm places! For example: on a windowsill, next to/above a heater, on a hot surface, right next to a vent, or similar...

If the temperature is too high (e.g. from a radiator or direct sunlight), your Laybel can become severely deformed.

Your easel stand is just the right eye-catcher to make an artist's heart beat faster! It's included free with every order!

Your easel stand consists of 2 parts: the easel frame and the rod for stabilization. The rod is angled at the bottom so that it stands straight on your surface. Simply hang the rod in the upper mesh.

Make sure the angled part is facing the table surface.